
+1
Can we Email instead of Call when a product has no eta?
EG. VPN: 39393 | SKU: 1885890
Says to CALL. Can we have an email hyperlink, or better still a button to lodge an enquiry automatically? Even better, send it straight to the responsible PM instead of sales, and send us an email copy so we can follow up.
W.

0
Óþekktur 13 ár síðan
the word "Call" is probably not the best choie indeed. ETA comes from the manufacturer and in many cases, we do not have a confirmed ETA. In this case, the best estimation we can provide is a number of days based on history (this is a functionality not implemented yet in the new Techlink but in the legacy Techlink, you see "x days" instead of a date)
Customer support service by UserEcho